Waldorf University provides technical support for both residential students and online students. Use the information below to get help with your laptop, network access, or Blackboard courses.

Residential Students

If you are taking classes on campus and need help with your laptop or the campus network, contact the IT Department Help Desk:

  • Hours: Monday-Friday, 8:30 a.m.-4:30 p.m.
  • Phone: 641.585.8150 (general support questions)
  • After Hours Support: Email WAL-IT-SUPPORT@waldorf.edu to submit a ticket. We’ll respond as soon as possible.

Online Students (Blackboard Support)

If you are taking online courses and need help with Blackboard:

  • Look for the yellow Chat icon inside any Blackboard course to connect directly with support.
  • Use this option for issues like:
    • Trouble opening course links
    • Accessing the CD or companion websites from textbooks
    • Submitting assignments

You can also:

Getting Help

The Institutional Technologies (IT) Department is here to support you. We’re located on the 3rd Floor of Salveson Hall.

📧 Email: WAL-IT-SUPPORT@waldorf.edu

📞 Phone: 641.585.8150

Department Hours: Mon-Fri, 8:30 a.m.-4:30 p.m.

After Hours: 📧 Email WAL-IT-SUPPORT@waldorf.edu to submit a ticket. We’ll respond as soon as possible.

Blackboard Support

Look for the yellow Chat icon inside any Blackboard course to connect directly with support.

📞 Phone:  833.506.3438

📧 Email: WAL-IT-SUPPORT@waldorf.edu